FAQ
Have a question?
Check our most frequently asked questions to find the answer.
You can book your transfer by using our search form direcltly from our website.
Please, make sure you include: Location / Destination, Total number of passengers, Accommodation name and address, Flight details – your flight number ensures you are picked up and dropped off at the right time.
If the hotel or location you’re looking for isn’t available to book online, please send your request online here
You can cancel or amend any of your transfer journeys by contacting us at info@grekostartransfer.com
No, you do not need to confirm your booking if you have already received an email with your booking reference and confirmation.
There is also no need to reconfirm your return transfer, unless we ask you to do so.
Yes, The baby seats are suitable for toddlers weighing 9-18 kg and our child booster seats are suitable for children weighing 15-36 kg.
You can add them on step two of the booking process, free of charge.
* If you require a child seat for a baby under 9 months, you would need to bring your own, as we only offer front-facing child seats for babies over 9 months old.
Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. In the event of a significant flight delay, the transfer will be rescheduled subject to availability.
No, we offer only a private transfer service, the vehicle is reserved for your group only.
You will be picked up from the arrivals hall, unless indicated otherwise in the booking voucher.
For transfers from the airport, you should proceed to the arrivals hall or to the meeting point specified on your booking voucher, where your driver or a representative will be waiting for you with a sign or a tablet showing the lead passenger’s name or the Grekostar logo.
For transfers from your accommodation, the driver will wait for you at the reception or outside the building.
Each car in the result list has different number of passengers and pieces of luggage. Pay attention to passenger and luggage capacity as well as comfort when selecting your vehicle. Most of our vehicles are not older than 5 years, air conditioned and are in perfect technical shape.
Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. If you can not find the answer, please email us at info@grekostartransfers.com and we will help.
